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Your Doohick subscription controls the workspaces, team members, and API capacity available to your account. You can change your plan, update your payment details, or cancel at any time from the Settings → Billing page — no need to contact support for routine changes.

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Viewing your current plan

Navigate to Settings → Billing → Plan to see a summary of your subscription:
  • Current plan — Starter, Pro, or Enterprise.
  • Billing cycle — monthly or annual, with the next renewal date.
  • Usage stats — API calls consumed today, active team members, and workspaces in use compared to your plan limits.
Usage statistics update every 15 minutes. If you’ve just upgraded, allow a few minutes for the new limits to reflect on this page.

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Upgrading your plan

1

Open Billing settings

Go to Settings → Billing in the left sidebar.
2

Click Upgrade Plan

Under the Plan section, click Upgrade Plan.
3

Select your new plan

Choose Pro or Enterprise from the plan selector. For Enterprise, clicking Contact Sales opens a pre-filled request form.
4

Confirm payment

Review the prorated charge for the remainder of your current billing cycle, then click Confirm Upgrade.
Upgrades take effect immediately. Your new limits — additional workspaces, team members, and API calls — are available as soon as the confirmation screen appears.
When you upgrade mid-cycle, Doohick calculates a prorated charge for the days remaining in your billing period. The full new rate applies from your next renewal date.

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Downgrading your plan

1

Open Billing settings

Go to Settings → Billing in the left sidebar.
2

Click Change Plan

Under the Plan section, click Change Plan.
3

Select the lower plan

Choose the plan you want to move to and review the feature comparison shown in the modal.
4

Confirm the downgrade

Click Confirm Downgrade. You’ll see a summary of the limits that will apply at your next billing cycle.
A downgrade takes effect at the start of your next billing cycle — you keep your current plan’s limits until then. However, if your usage already exceeds the lower plan’s limits (for example, you have 20 team members but are moving to Starter’s limit of 5), those resources will become read-only when the downgrade activates. Remove excess workspaces, members, or integrations before the cycle ends to avoid disruption.

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Updating payment method

1

Open Payment Method settings

Go to Settings → Billing → Payment Method.
2

Click Update

Click Update Payment Method next to your current card or PayPal account.
3

Enter new details

Enter your new payment information. Doohick accepts Visa, Mastercard, American Express, and PayPal.
4

Save

Click Save Payment Method. The new method is used for your next billing cycle and for any outstanding failed charges.
If you have a failed payment awaiting retry, updating your payment method triggers an immediate retry rather than waiting for the next scheduled attempt.

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Canceling your subscription

When you cancel, your account enters a 30-day grace period during which your data is preserved and you retain read-only access. After 30 days, your workspaces, integrations, and associated data are permanently deleted and cannot be recovered. Export any data you need before the grace period ends.
1

Open Billing settings

Go to Settings → Billing in the left sidebar.
2

Click Cancel Subscription

Scroll to the bottom of the Plan section and click Cancel Subscription.
3

Complete the cancellation survey

Select a reason for canceling. This step is optional but helps the Doohick team improve the product.
4

Confirm

Click Confirm Cancellation. You’ll receive a confirmation email with your grace period end date.
Your paid features remain active until the end of your current billing period. After that, the account switches to read-only grace period mode.

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Reactivating a canceled subscription

If you change your mind within the 30-day grace period, you can reactivate your account without losing any data:
1

Log in to your account

Sign in at app.doohick.com. A banner at the top of the dashboard shows your remaining grace period days.
2

Click Reactivate

Click Reactivate Subscription in the banner or navigate to Settings → Billing → Reactivate.
3

Choose a plan

Select the plan and billing cycle you want to resume on.
4

Confirm payment

Enter or confirm your payment method and click Reactivate. Billing starts immediately on a new cycle.
Reactivating after the 30-day grace period is not possible — deleted data cannot be restored. If you need to return after that window, you’ll need to create a new account.