> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upcorda.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access, Download, and Manage Your Doohick Invoices

> Learn how to view, download, and share your Doohick billing invoices, add business details, handle failed payments, and request refunds.

Doohick generates an invoice for every successful charge and makes it available instantly in your account. You can download PDF copies, add your company's billing details for business accounting, and share invoices directly with your finance team — all from the **Settings → Billing** page.

## Viewing invoices

Navigate to **Settings → Billing → Invoice History** to see a full list of your past charges. Each row in the invoice list shows:

| Column | Description                                        |
| ------ | -------------------------------------------------- |
| Date   | The date the charge was attempted.                 |
| Amount | Total charged in your billing currency.            |
| Plan   | The Doohick plan active at the time of the charge. |
| Status | **Paid**, **Pending**, or **Failed**.              |

Click any invoice row to open a full-page preview before downloading.

## Downloading invoices

Click the **download icon** (↓) next to any invoice to save a PDF to your device. Each PDF invoice includes the following fields:

* **Invoice number** — a unique reference (e.g., `INV-2024-00142`).
* **Billing period** — the start and end dates covered by the charge.
* **Line items** — plan name, quantity, and unit price.
* **Subtotal** — charges before tax.
* **Tax** — calculated based on your billing address and region.
* **Total** — the final amount charged.

<Note>
  Tax amounts vary by region. Doohick collects VAT for customers in the EU and GST for customers in Australia. If your region is not subject to collected tax, the tax line shows \$0.00. See [Adding billing details](#adding-billing-details) to attach a VAT or tax ID that may qualify your account for a tax exemption.
</Note>

## Invoice emails

Doohick emails a copy of every invoice to the **billing contact** on your account immediately after a successful charge. The email includes a PDF attachment and a link to view the invoice in your dashboard.

To update the billing contact email address:

<Steps>
  <Step title="Open Billing settings">
    Go to **Settings → Billing → Billing Contact**.
  </Step>

  <Step title="Edit the email address">
    Click **Edit** next to the current billing contact and enter the new email address.
  </Step>

  <Step title="Save">
    Click **Save**. Future invoices are sent to the updated address. The change does not affect your account login email.
  </Step>
</Steps>

<Tip>
  Use a shared inbox (for example, `finance@yourcompany.com`) as the billing contact so invoices reach your accounting team automatically without depending on a single person's inbox.
</Tip>

## Adding billing details

Business customers can attach company information to every invoice for accounting and compliance purposes.

<Steps>
  <Step title="Open Billing Details">
    Go to **Settings → Billing → Billing Details**.
  </Step>

  <Step title="Enter your company information">
    Fill in the following fields as applicable:

    * **Company name**
    * **Billing address** (street, city, state/province, postal code, country)
    * **VAT / Tax ID** — enter your VAT number, EIN, ABN, or equivalent identifier.
  </Step>

  <Step title="Save">
    Click **Save Billing Details**. These details appear on all future invoices. To apply them to a past invoice, contact [billing@doohick.com](mailto:billing@doohick.com).
  </Step>
</Steps>

## Failed payments

When a charge fails, Doohick sends an email notification to the billing contact and automatically retries the payment on the following schedule:

| Attempt | Timing                       |
| ------- | ---------------------------- |
| Retry 1 | 2 days after initial failure |
| Retry 2 | 4 days after initial failure |
| Retry 3 | 7 days after initial failure |

If all three retries fail, your subscription is **paused** and your account enters read-only mode until the payment is resolved.

To resolve a failed payment:

<Steps>
  <Step title="Update your payment method">
    Go to **Settings → Billing → Payment Method** and enter a valid card or PayPal account. Saving a new method triggers an immediate retry of the outstanding charge.
  </Step>

  <Step title="Verify the charge succeeded">
    Check **Settings → Billing → Invoice History**. The invoice status changes from **Failed** to **Paid** once the retry succeeds and your account is automatically reactivated.
  </Step>
</Steps>

<Warning>
  If your subscription remains paused for more than 30 days after a failed payment, your account enters the same grace period and data-deletion timeline as a canceled subscription. Resolve payment issues promptly to avoid data loss.
</Warning>

## Requesting a refund

Doohick offers **prorated refunds** on unused subscription time, subject to the following policy:

* Refund requests must be submitted **within 30 days** of the original charge.
* Refunds are calculated based on the number of unused days remaining in the billing period at the time of your request.
* Annual plan refunds are prorated against the remaining full months in the year.
* Add-ons or one-time charges are non-refundable unless due to a billing error.

To request a refund, email [billing@doohick.com](mailto:billing@doohick.com) with:

1. Your account email address.
2. The invoice number you'd like refunded (found in **Invoice History**).
3. A brief reason for the request.

The billing team typically responds within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days depending on your bank or payment provider.